Privacy Policy
At Alva Treasures cares about your privacy. When you access www.alvatreasures.com, we handle your personal data. It means any time you order from us or communicate with us. Visiting our website means you agree to how we handle your personal information.
Information We Collect
We collect different kinds of information to help us serve you better:
A. Information You Provide Voluntarily
When you:
- Make a purchase
- Sign up for emails or promotions
- Contact us via form or email
- Leave a review or feedback
You may be asked to provide:
- Name
- Shipping address
- Billing address
- Email address
- Phone number
- Payment information (securely processed through third-party services)
B. Automatically Collected Information
As you surf our website, we may collect basic information icluding:
- IP address
- Browser type
- Device information
- Pages you visited
- Time spent on our site
- Referral URL
C. Cookies and Tracking Technologies
We use cookies to:
- Keep items in your cart
- Recognize returning visitors
- Track website usage
- Personalize your experience
You can manage or turn off cookies in your browser settings.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate order updates and promotions
- Respond to customer inquiries
- Improve our website and product offerings
- Prevent fraud and protect our platform
- Comply with legal obligations
How We Share Your Information
We value your trust and only share information when necessary:
- Service Providers: Such as shipping partners, payment processors, and customer support tools
- Legal Requirements: If required by law, subpoena, or legal process
- Protection of Rights: To protect our rights, property, and safety or that of others
We never sell, rent, or trade your personal data.
Payment Security
We use secure payment gateways (like PayPal, Stripe, or other e-commerce processors) to protect your financial data. Alva Treasures does not store your credit card information.
Email & Communication Preferences
You may receive:
- Order updates
- Customer service responses
- Promotional emails (only if you opt-in)
You can stop getting marketing emails anytime by clicking the unsubscribe link at the bottom of any message.
Your Rights and Choices
You can:
- Access or update your personal information
- Request that we delete your data
- Opt out of marketing emails
- Disable cookies in your browser
To request any of the above, please email us at support@alvatreasures.com.
Children’s Privacy
Our website is intended for adults 13 years of age or older. We do not knowingly collect private information from kids. Please contact us if someone has shared personal information about a child with us. We’ll promptly delete the data.
Third-Party Links
We may link to third-party sites like shipping partners or social platforms. These sites have their privacy policies. We are not responsible for how they collect or use your information.
Data Storage and Retention
We retain your information as long as it’s needed to:
- Provide services
- Fulfill legal or regulatory requirements
- Resolve disputes and enforce our policies
International Users
Please note that your information may be transferred to the U.S. if you are accessing our site from outside the United States. It may also be stored there. Using our site means you agree to this transfer.
Changes to This Policy
We may change this Privacy Policy sometimes. Any updates will be added here with the new date. We recommend checking this page periodically.
Contact Us
Have questions about our privacy practices?
Email: support@alvatreasures.com
Address: Alva Treasures, Orlando, Florida, USA